Question #3. How do we develop the full potential of employees and out source agents so our company can deliver optimal client satisfaction? Could our hiring system be better? How specifically?

Once you’ve identified the natural skill sets and technical capabilities of a person, then it’s time to lay out a detailed overview of the expectations and responsibilities of the position. Only then can you set up a system for improved morale and motivation using regular performance appraisals, bonuses, and active management.

Don’t tune out and think this doesn’t apply to you because you have too few employees. These practices are not just for larger companies. They’re actually even more important for smaller companies.

In survey after survey we hear the same thing from the employees of small businesses. They feel they’re pretty much thrown to the wolves. These employees are frustrated with insufficient formal training, very little structure, and a dramatic imbalance between the “carrot and the stick.”

With a properly designed system for management and development you can effectively coach your team to peak performance without putting added stress on your already busy schedule. With a systemized approach you win with increased profits and higher client retention. And your team wins with a more enjoyable and rewarding work experience.

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club

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